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You have changed something in your content but the device is still playing the old version of it. Possible causes Fixes You may have the wrong content assigned or you edited a copy of the content, not the assigned version. This is common when a user has many contents with similar names. Make sure that
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The animations and the moving elements in the content don’t move smoothly. Possible causes Fixes This issue can appear when you have too many animations, videos, and moving elements in your content and the device’s performance is not high enough. Try to use lower-quality images, videos, and fewer animations. Upgrading your device would allow for
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A device in the editor interface is showing to be offline when it should be online. Possible causes Fixes This issue can be caused if your device is actually inactive or you are looking at two different devices. One in the system and one in real life. Check and make sure that you are looking
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This article explains possible reasons why you are unable to log in to the editor. Possible causes Your account has reached its expiration date. An admin set your account to restricted, which basically means that your account is inactive. Password managers can alter the password that you have saved and on the next login the
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Server maintenance The server is currently under repair or updating. It will take a short time to come back online. If you have unsaved changes on your content(s), and you navigate to another page your progress will be lost. Connection lost to the server Your internet connection is gone. If you do not find any
