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Password Reset

Password Reset

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This article shows you how to reset your password if you have forgotten your login details. Please note that the password recovery function only works on servers that have mail service enabled.

You can start the password recovery process by clicking the ‘Forgot password?’ button on the login screen.

login screen
Forgotten password button on the login screen – Click to enlarge

Type in the e-mail address of your account and complete the reCAPTCHA if required, then press the ‘Request password reset’ button.

password reset screen
Request password reset page – Click to enlarge

A confirmation email is then sent to your e-mail address. If you click on the URL in the email it will navigate you to the temporary password reset page.

Email with password reset link
Password reset request email – Click to enlarge

Input your new password for your account, then click on the ‘Set password’ button.

Set new password screen
Input new password – Click to enlarge

You have successfully reset your password. You can now log in to your account with your new credentials.