You have changed something in your content but the device is still playing the old version of it.
| Possible causes | Fixes |
| You may have the wrong content assigned or you edited a copy of the content, not the assigned version. This is common when a user has many contents with similar names. | Make sure that you have the right content assigned to your device, try to assign it manually again. Refresh the content by right-clicking on the device and selecting the Refresh content option. |
| This issue can also appear when the device doesn’t have an internet connection and it can’t reach the server. | Check the internet connection on your device. |
| If you have a slow internet connection it can take some time to download the new version of the content to the device. | Clear the cache of the device by right-clicking on the device and selecting the Clear cache option, reboot the device, and assign the content again. |
For help, contact your system administrator.